Knowledge Base

Customer support to answer your questions

Understand everything in 5 minutes

We recommand you to start by watching this short video (7 minutes).
It shows you the basics and allows you to be independent very quickly.

 
You still have a question?

How to register ?

Register on CommoPrices is free and will take you 30 seconds.
You can register at this address.

You still have a question?

Password lost

You can reset your password by clicking on “Forgot password?” at the login form.

Or, you can also directly change it at this address.

You simply have to enter your email address.
You will thus receive an email with a link to redefine your password.

You still have a question?

I do not receive your emails

It sometimes happens that you do not receive our emails, for various reasons :

Verify the email address you entered

Some people are registering with a spelling mistake in their email address. We invite them to verify it in my account.

If you are in this situation of a mistyped address, please disconnect and re-create a new account with the right address.

Check your SPAM

We are never spamming, however some users reported us that they received our emails on their spam mailbox. In this case, redefine our emails as desirables !

You still have a question?

May I test your service ?

We are not offering a period of test on CommoPrices.

However, we allow you to consult three "open" raw materials as a free access, it will help you to glimpse or portal.

Please remind : that our subscription plans are without engagement.
You can subscribe for 1 month only, and make your own opinion!

You still have a question?

Contact Team CommoPrices

We have created support ressources to allows you to find all the answers to your questions.

If, despite this, you still had a question, you can ask us your question by filling this contact form.

You still have a question?

Who is concerned by CommoPrices ?

CommoPrices is adressing every company willing to optimize its raw material purchases by working with a platform of market intelligence.

CommoPrices is particularly adapted to retailers and distributers that are working with a very large amount of raw material portfolios.

The user experience and the reliability of our data allow us to count as clients companies in every domains (Agrobusiness, Chemicals, Plastics, Industry), of all sizes : from SME to CAC 40.

You still have a question?

Do you realize ponctual analysis ?

We are positionning ourself as a plateform of market intelligence and quotations. That is why, CommoPrices is not:

  • A consultancy office that produces qualititative studies, reports, ad hoc analysis;
  • A trading terminal as Bloomberg, on wich you could set options (buy or sell) on financial markets;
  • A consulting firm on cost killing;
You still have a question?

CommoPrivces vs Concurrence

If you want to know our position in the industry of market intelligence for raw material prices, here are some of our specificities.

Scope of commodities

We are offering the largest choice of raw material prices in the world (4000+ commodities). You do not need anymore to multiply the number of sources to find the prices of your different famillies (Agrobusiness, Chemical, Packaging...). CommoPrices is an "all in one" platform !

Technology & reliability

Technology is our job.
We are permanently working on the user experience for you to gain time and efficiency. Digital permits this. We are using its full potential (Web Technology, Big Data, Machine Learning).

Flexibility & transparency

Our subscriptions are without engagements and without hidden fees.
An happy client stays, a sad one will leave. It is that simple. Our natural purpose is to make you fully satisfied.

You still have a question?

Cloud Access

Our plateform, as all the data are accessible at every moment and from any device with internet. Cloud magic.

  • You do not need to download any application on your computer.
  • There is no geographical restriction to use our website (even in China).
  • You can access it from everywhere. At your supplier office for example.
  • All the exchange of data are secured (accessible via the https protocole).

Our policy of data confidentiality.

You still have a question?

Which language is available on CommoPrices?

To answer the needs of international groups, our portal is accessible in French and in English.
It allows you to display CommoPrices globaly.

To define the language, you can change your preferences in My account.

language french
You still have a question?

Raw material arborescence

CommoPrices is classifying more than 4000 raw materials on its portal.
In order to easily find your raw material, we have created a super simple research arborescence.

This arborescence has been builded following this scheme: Familly > Sub Group > Material > Grade/Origin of the commodity

You still have a question?

Modulables graphs

All of our data series are visualizable through a dynamic support. If your follow the curve with your mouse, it will show you the price on a specific date. You will also get the evolution % between the actual point and the previous one.

For some commodities, you can select different flows, origins, markets.

You still have a question?

Excel download

We give you the right to download the data on Excel format. It allows you to keep a copy of this historical data, but also to stay autonomous and flexible in your work.

For example, many clients compare their perfomance as buyers with our market data.

Those Excel downloads are reserved to plan Expert.

You still have a question?

Image download

We give you the right to download the data as an image (.png). It allows you to simply extract a visual graph,a perfect tool to illustrate your presentations or reports..

Technical note : The image download is exactly exporting the curve that appears on your screen at this right moment. Thus, you can adjust the historical before exporting the curve.

Those PNG downloads are reserved to plan Expert.

Warning : this feature is not available with Internet Explorer. That is why this browser is not mentionned in our legal terms (in French only).
You still have a question?

Create my list of favorites

Gain time by creating your list of favorites!
The ideal is to create this list on your first connexion at your account.

To add a commodity to your list of favorites, you simply have to go on the page of this commodity and click on the "Favorites" button up right.

Once your add all your commodities, you will find them in the file 'Fav'. You will no longer need to search them in the entire list.

This list of favorites will directly fill you “Dashboard”.

You still have a question?

Currency management

Manage the currencies allows you to switch between one currency to another, by converting the entire data series with the historical rate established by the Central European Bank.

Currency compare

This conversion is available for more than 32 currencies !

Around 32 currency
You still have a question?

Unit management

Or quotes are very often in € or $ per ton. However it sometimes happens that raw material indicators are libelled in an other unit.

You can select the unit you want. It will directly charge the news curves. Simple and efficient.

Warning: indicators are expressed following 6 types of fundamental units :
  1. mass unit (kg, tons etc.)
  2. volume unit (litre, baril etc.)
  3. time unit (hour, month etc.)
  4. energy unit (kWh, BTU etc.)
  5. count unit (piece, sheet etc.)
  6. surface unit (square meter)

You can not switch from one unit to another (unless you know the mass-volume of certain liquid)!

You still have a question?

Periodicity management

You will find on CommoPrices many data series, whose update frequency can vary daily, weekly, monthly, quarterly etc…

For simplicity, it is sometimes better to consult an indicator on a monthly or quaterly average than on a daily frequency.

We created for you the frequency management feature to meet this need.

You still have a question?

How to adjust historical data?

You can change the history of your curve with a modular gauge. The graph takes immediately into account your changes

You still have a question?

Compare seasonality

We also allow you to compare years on years.

This allows to easily compare campains between them.

You still have a question?

What is "THE LAB"?

The LAB is a specific area of our platform. It is a space in which we develop powerful features, often ahead of what is done in our industry.

Today, The LAB includes 4 advanced tools.

  1. Dashboard
  2. Alerts
  3. Modelling
  4. The comparison

Those features are only accessibles with a plan Expert.

You still have a question?

Dashboard

Your dashboard will help you to gain time.

You still have a question?

Alerts

The concept of the alert is very simple: we are alerting you by email if a raw material that you follow is widely varying.
We are your watch on commodity markets!

The alerts allow you to move from a defensive posture with your supplier ("he always takes the lead") to an offensive posture ("you know, so you trigger the encounter at the right time").

 

Create an alert

Create an alert is extremely simple.
You can either do it from the raw material page, by clicking on the top right "Create Alert" button. Or in The Lab, selecting the raw material from a dropdown list.
Once you have selected the raw material, you still have to define the trigger conditions.

An alert can be of 3 types:

  1. Brutal alert
  2. A warning that is activated during a sudden movement of a material. Parameters of the alert:

    • choice of the movement to follow: rise, fall or both
    • choice of the level of trigger (in percentage of variation)
    Sudden alert example: up 3% or down 3% on the price of cocoa

  3. Latent alert
  4. An alert that is activated on a latent movement over a longer period of time.
    Alert parmeters:

    • choice of the movement to follow: rise, fall or both
    • choice of the level of trigger (in percentage of variation)
    • choice of the number of months
    Latent alert example : up 10% or down 10% on the price of cocoa in the last 3 months

    NB: This alert is of particular interest in connection with the lanes of price revisions.

  5. Threshold passing alert
  6. An alert that is activated on a latent movement over a longer period of time.
    Alert parmeters:

    • choice of the level of trigger
    Threshold passing alert example : passing 1 200 €/ton for cocoa price

    NB : The thresold can be triggered on a rise or a fall. It depends on the current level of the quote and the level of the threshold you fixed.

Manage my alerts

Once an alert is created, CommoPrices automatically makes the monitoring for you.

You can access, in the Lab, to the dedicated area "My alerts". Here you can view your active alerts and inactive alerts, either because they are alerts you disabled, or because, in the case of a trigger point, your alarm is automatically placed as "inactive".

The alerts are only accessible with a plan Expert.

You still have a question?

Modelling

 

The modelling module allows you to build a modelling of the cost evolution of a composite product, involving different raw materials following proportions indicated by the user.

You can integrate raw materials input but also macroeconomic ones as labor cost, cost of energy, freight costs, the cost of storage…

Create and monitor cost modelling helps to understand the evolution of a composite cost structure.

For example, you will not only know the price of cocoa, but you will be able to modelling the evolution of Nutella by adding in your modelling cocoa, sugar, palm oil, hazelnuts ...

Building a modelling is technical, but we put everything in place to make it simple and accessible.

Please watch this video that shows all the demonstrations to understand this tool.

Modelling is only accessible with aplan Expert.

You still have a question?

Comparison

The comparison module compares two curves on the same graph
It responds to conventional uses such as:

  • understand the correlation between raw materials
  • seek sourcing opportunities
  • evaluate potential substitutes

The comparison module is very simple to use.

Step 1: select raw materials or references that you want to compare
Step 2: set the currency and unit volume in which you want the references to be compared (optionnal)
Step 3: Validate and get the graph
Step 4 (optionnal) : if the two quotes you compare are expressed in the same currency and the same unit, you can display them on a single scale

Comparison is only accessible with aplan Expert.

You still have a question?

Full list of raw materials

We cover almost 4,000 different raw materials, with different sources, Incoterms, qualities for each raw material.

To consult the complete raw materials referenced on our portal, please download the complete list.

Download the complete list of raw materials.

You still have a question?

What are the sources of your data ?

The knowledge of the data is the core of our business.
We are looking for the data where it is located (exchanges, institutions, organizations, trade data, trade unions).
We also conduct partnerships with brokers and private organizations.

You still have a question?

Frequency of data updates

According to the data source, the update can be daily, weekly, or monthly. We obviously strive for the data to be available as soon as possible.

More liquid is the market, the easier it is to get regular information.

You still have a question?

Historical data

The historical of data depend on the source.

In general, we try to guarantee the widest possible access to historical data.
We have, for 95% of our price series, at least 4 years of history.
Sometimes, however, we integrate new data whose history is more restricted.

You still have a question?

Reliability of data

It is our first priority!

We only work with reliable and persistent sources over time. For example for the palm oil we work directly with the Malaysian Palm Oil Board.

The interest of CommoPrices is precisely to ensure a reliable data to face-up the one announced by the supplier.

You still have a question?

Difference between CommoPrices and my prices

This sentence is deliberately provocative, but "a price that does not mean anything"!
There are indeed, thousand effects and components of a price.
For more on this, please read cet article.

It is impossible to have a comprehensive view of all the world prices on a raw material, with all the possible grades, places of origin, the delivery locations, quality, installation and financial terms, respectability of CSR standards by the producers, or taking into account a long-term buyer-supplier relationship ...

The right method is to consider the information trends as the only information of value in your negotiations.

You still have a question?

Can a data serie stop ?

It is possible that a series stops. It's uncommon, but it happens. Everything depends on its source. When this happens, we do our best to incorporate a new equivalent source.

You still have a question?

I can not find a commodity

You do not find the raw material you are looking for?

Here is what to do:
Step 1: Look again! With synonyms if necessary. You may be typing an industrial designation.
Step 2: Use the search bar
Step 3: Use the tree arborescence Family> Subfamily> Core
Step 4: Contact us via the data suggestion form

  • If it exists but you have not found it, we will redirect you to it;
  • If we do not quote it yet, we will add it to our list of raw materials to integrate. It will be searched according to its priority and feasibility.

You still have a question?

Do you have an API ?

We have a REST API that allows developers to access our databases, as a stream.

You can consult the technical documentation at this address : api.commoprices.com

It is only accessible by demand.

API documentation
You still have a question?

What is a team ?

Within a company, know and follow the trends of commodity prices is a need shared by many employees, especially within purchasing teams but also for sales, R&D departments, finance or management.

To meet this need, our plans subscriptions guarantee a number of users access. Invite collaborators, transfer access, remove collaborators ... The team system is built to handle it all, simply.

It is also relevant to expand the team system to tokens. If a company wants to buy tokens and make them available to its staff, it is possible!

You still have a question?

How to create a team ?

Step 1 : Subscribe to monthly subscription or a token offer.

A team is created once you have subscribed to one of our offers, subscriptions or tokens.

Step 2 : Invite collaborators, as ADMIN or MEMBER

When you invite collaborators to your team, you can choose two levels of accreditation :

  • ADMIN
  • MEMBER

They have the same rights, with the distinction that only the ADMIN can access sensitive data (billing), purchase new tokens, change subscription plan or invite / revoke the invitation to employees.

Some principles :

  • The number of ADMIN in the same team is not limited.
  • A MEMBER can leave his team.
  • A ADMIN may dissolve his team.
  • We can not be in two teams at the same time.
  • If you accept an invitation from another team, you will leave your current team.

You still have a question?

Manage permissions inside a team

Once your team, has been created you can invite as many employees as you want.

Invite

It is within MEMBERS or ADMIN of your team that you can distribute accreditation guaranted in your subscription.

The whole team can also use the tokens.

To distribute accreditations guaranted as part of your subscription, you can use the following buttons :

Activate

The gauge lets you know the state of distribution of accreditations included in your subscription.

Team
You still have a question?

Security of your accounts

To maintain the unipersonal character of user accounts, we installed a system of protection, in the form of associations cookies.

Association system

The association system is the best way to protect the unipersonal aspect of an account.
Very simply, our system creates a small cookie on your browser to ensure that it is you who use your account.

Association breaking

It may happen that your cookie "breaks", involving a rupture of association.
Do not worry, it does not matter at all! It is even normal if you change your connection (new computer), in a negotiation for example!

It happens in these cases

  • Change of computer for a new connection
  • Change of browser for a new connection
  • Connection on the initiative of a third person

In case of breaking association

In case of breaking association, a new email of association is directly sent to your email address.

Step by step

  1. You connect from a different place
  2. We are sending you an email with a new association link
  3. You click on this link that re-associate your new connection point to your account
  4. You normally enjoy the portal !
NB : In case of a breaking association, it will take no more than 2 minutes to pose a new cookie !

You still have a question?

What are the differences between the different subscription plans ?

There are 2 types of subscription plans to CommoPrices : Pro and Expert.

Here is a table that summarizes comprehensively what each plan provides.

Plan Pro Plan Expert
Access to raw materials Unlimited Unlimited
Modulable graphs
Support Knowledge Base Knowledge Base and email
Search bar
Intelligent Arborescence
List of favorites
Currency management
Units management
Periodicity management
Historical management
Time period Maximum Maximum
Seasonality
Downloads With the token system Unlimited
Dashboard
Alerts
Modelling
Comparison
Security by encryption
Multilingual
Support Knowledge Base Knowledge Base and email
Length of engagement Without engagement ! Without engagement !
Number of users Fixed at 5 Your call : 1, 5, 10, etc.
Price (excl tax) per month 390€ From 590€
You still have a question?

Subscriptions are “without engagement” ?!

There is no commitment at CommoPrices. We attract and retain customers only by the quality of our product and our offers.

The only rule is that every started month is due to pay.
From there, you are free to cancel at any time your subscription for the following months.

Canceling the plan

Termination can only be decided by an ADMIN account. Termination is in the section My account by stopping the current plan. Learn more on how to stop my subscription.

You still have a question?

Upgrade downgrade my plan

As it is possible at any time to stop your subscription, you can change your plan during the month. “Upgrade” is to move to a larger subscription. You will be automatically charged (pro rata of the remaining time).

"Downgrade" is moving to a smaller subscription. Your access will immediately be updated according to the new plan chosen, and your next monthly payment will be aligned with the new plan.

Upgrade or downgrade

NB : You will not be refunded for the month began. Any month started is due.

You still have a question?

Stop a subscription

As you have propably seen, our subscriptions are “without engagement”. You can thus stop your subscription at any time.

Please note that all started month is due. So if you decide to stop your subscription, your access will be maintained until the end of the month. Your subscription will not be renewed for the following months.

Step 1 : Go to the section My account;
Step 2 : go to the subscription tab;
Step 3 : revoke the current subscription.

Stop the plan
You still have a question?

Activation of subscriptions

Take a subscription is relatively simple.
Choose your subscription, enter your billing information and your payment method (credit card) and that's it.

Once you have passed the payment step, activation of subscriptions is automatic.

It remains you to invite your colleagues in your team and give them accreditations.

Send invitations

Send an invitation

Pending invitations

Pending Invitations

Get accredited

Get accredited

Manage credentials

Manage credentials
You still have a question?

Is there any discount or coupon ?

We offer discounted packages depending on number of users. These are volume discounts. The more licenses you take, the lower the unit cost.

You may have noticed the tab “Coupon”.

In fact, we reward the loyalty of our historical customers, who receive discounts on new features and developments of the platform.

You still have a question?

What is a token ?

A token is a credit for a one-shot download.
Each token allows you to download one Excel file containing the series of quotation of a commodity.

This is perfect if you have a one-time need on a specific raw material.

Here is an example that you can download.
Download an example

You still have a question?

How to buy tokens ?

You can by tokens in the section My account.

My tokens

Your tokens can be used by all people on your team, and are valid for a period of 12 months.

Please remind that every payment on our website is secured (PCI DSS).

You still have a question?

How are tokens activated ?

Your tokens are transferred to you once the payment transaction is finalized. You can use them instantly.

Tokens are shared among a team and can be used by any member.

You can naviguate through the raw materials, and use your token on all of them.

You still have a question?

Tokens invoice

We store all your invoices - related to subscriptions and tokens - in the section My account / Invoice.

Invoices are automatically generated.

my invoices
You still have a question?

Do tokens expire ?

The tokens that you purchase are valid for a period of 12 months. Any remaining token beyond that date of 12 months will be lost.

The expiry date of your tokens is always noted in the section My account / Tokens

You still have a question?

I lost my Excel file

Downloads you make are recorded under the section My account / Tokens. You can find all your past downloads

Historical tokens
You still have a question?

I chose the wrong commodity when I consummed my token

All consumed token is due. Thank you for your understanding.
It is for this reason that we sent you a clear prevention message :

use a token

In the future we invite you to look carefully at 3 things:

  1. The exact wording of the raw material
  2. The raw material grade
  3. The last valuable quote

You still have a question?

Payment methods

We only accept payment by credit card.
This is the only way for us to ensure a subscription without commitment.

Payment modes

The details of your credit card is never stored on our servers, but are directly encrypted and protected by the Stripe payment solution (Stripe is the world leader for online payments). The transaction is secured, simple and transparent.

You still have a question?

Security of payment methods

The security of payment methods is obviously taken very seriously. We do not store any payment information on our servers. They are encrypted and supported by Stripe, worldwide leader on internet payment.

Stripe holds the security level PCI Service Provider Level 1, the highest level of certification for the payment industry.

Furthermore our site shares information via (HTTPS): an Internet protocol ensuring secured exchanges. The URL of your browser always mention the protocol HTTPS.

You still have a question?

Billing

We issue invoices for every purchased tokens or monthly subscriptions on CommoPrices.

CommoPrices service billing

All thoses invoices are stored in : My Account.

CommoPrices service invoice
You still have a question?

You want to get us in your supplier base?

CommoPrices.com is a website published by COMMOCOST SAS.

Here are legal informations:
Raison sociale : COMMOCOST
Forme de société : SAS
HQ : 78, avenue Raymond Poincaré, 75116 PARIS - FRANCE
Capital social : 13 354 euros
Siret : 802 218 347 000 10
RCS : Paris
NAF : 7022Z
VAT : FR 81802218347

If you have any problem regarding this aspect, please contact us through the contact form.

You still have a question?

Account security

The security of your account is important. We take it very seriously.

  • All your personal data are stored in databases hosted in Europe.
  • We have a password encryption system, ensuring you a very strong security.
  • You can always delete your account and request the erasure of all your information.
Please remind that your account is personnal and that you are responsible of your credentials. See the legal terms (in French)

You still have a question?

Data security

We are using a secured transmission protocol of HTTPS type, ensuring that requests between your browser and our servers are protected by this method.

In addition to our exchanges and markets data collect, we want you to pay attention to the fact that all the modellings you build on the site are - like your password - encrypted.
They are not accessibles nor for CommoPrices administrators nor to anyone except you.

You still have a question?

Servers and Backup

Our servers are hosted in Europe, in Amsterdam, on a very qualifed host : Digital Ocean.

We are realizing “backups” of our servers each week.

You still have a question?

Period of maintenance

For obvious reasons, we have to pass our website into maintenance. Maintenances are relatively rares (once a month), and last for only few hours.
Everything as been set up to minimize it and to do it on low attendance periods. Thanks in advance for your understanding.

You still have a question?